Solutions · Retail & E-commerce
Answer order, return, and product questions — instantly.
Order status, returns intake, and product questions handled across every channel, with full order history at hand.
Order status & returns
History-aware answers
How it fits
How Kantum fits retail & e-commerce.
Every channel
Chat, email, social, and SMS — one place.
How it works →Company memory
Order and customer history, answered with sources.
How it works →Does the work
Returns intake and order-status updates, handled.
How it works →Under your control
Permissions and an audit trail on every action.
How it works →Built for online and multi-store retail
Built for online stores and multi-location retail — handling the order, return, and product questions that flood every channel.
Answer every order question.
Let the operator handle status, returns, and product questions.